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Guarantee

Warranty terms and conditions:

·         We guarantee a refund within 14 days of receipt of the goods;

·         Warranty of any product is 24 months;

·         Claims for the quality of goods is considered under the provisions of the Latvian Law on Consumer Protection (LLCP), in accordance with the statutory regulations of the Cabinet of Ministers "Procedure for application and consideration of the requirements of the user due to not relevant the terms of the contract goods or services" (rules of CM No. 631).

·         If the quality of the product does not relevant the terms of the contract, in accordance with the rules LLCP Buyer will be entitled to:

·         If the date of purchase of goods is less than six months:

1). to reduce the price of the goods;

2). demand the elimination of non-conformity;

3). exchange the product with the same or equivalent;

4). request cancellation of the contract and refund.

If the lack of conformity with the contract slightly and cannot significantly affect the ability to use the product, then demand the cancellation of the contract and refund buyer may not.

·         If the date of purchase of the goods has been more than six months:

1). primarily require Compliance (repair) or replacement of the goods,

2). if the performance of the repair or replacement within a reasonable time is not possible - to reduce the price of goods or cancellation of the contract and refund in proportion to the depreciation of the goods.

If the lack of conformity with the contract slightly and can not significantly affect the ability to use the product, then demand the cancellation of the contract and refund buyer may not.

 

Guarantee is not performed if:

• Incorrectly filled warranty card or proof of sale (Product Model, Serial Number, date of sale, the seller’s and buyer’s signatures to Entities also clearly previewed seal of the seller);

• Handwritten changes or corrections were made;

• Torn, lost the warranty card or the date of payment;

• The buyer uses the product not according to the manufacturer's instructions;

• Ascertain the mechanical damage that occurs due to the fault of the client;

• Ascertain any damage when guilty is client, and not the manufacturer.

 

Procedure for the return of goods:

• All merchandise can return within 14 days of receipt;

• The returned goods must be in original packaging neat;

• The returned goods send or deliver to address:  Valguma iela 20 , Rīga, LV-1048 Charges to return the product paid by the buyer;

 

• Payment for returned items will be credited to your bank account within 14 days of receipt of the goods;

• Filling in the form of returns.

Application for return:

·         iesnieguma veidlapa par preces atgriešanu

 

 

If you have questions about a product or warranty, please call on tel.:251-55-038258-85-889 on working days from 09:00–17:00, or write to: info@bergo.lv. Our colleagues are kind to answer all your questions.

Formore information about consumer rights is available on the home pagewww.ptac.gov.lv!



 
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